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At Zoom Tours, we understand that travel plans can change. That’s why we offer a simple and flexible cancellation policy designed to give you peace of mind when booking your Niagara Falls experience.
We are committed to providing exceptional service, transparent policies, and a hassle-free booking experience for every guest.
Receive a 100% refund when you cancel at least 24 hours before your scheduled tour departure time.
To cancel or request a refund, simply contact our team by email or phone before the 24-hour deadline.
Reservations cancelled less than 24 hours before departure are non-refundable, as attraction tickets, transportation, staffing, and operating costs have already been arranged.
Guests who do not arrive at the designated pickup location at the scheduled time, miss the departure, or choose not to continue with the tour are considered a no-show and are not eligible for a refund.
Private tours require dedicated vehicles, guides, and advance scheduling.
Date changes may be accommodated subject to availability.
Need to change your travel date?
We will gladly assist whenever possible.
Date changes requested at least 24 hours before departure are generally accommodated subject to availability at no additional charge.
Our tours operate rain, snow, or shine.
Niagara Falls is spectacular in all seasons, and weather conditions alone do not qualify for a refund.
If severe weather or unsafe road conditions require us to cancel a tour, guests will be offered:
Certain attractions operate seasonally or may occasionally close due to maintenance or circumstances beyond our control.
Examples include:
When necessary, comparable attractions may be substituted to ensure guests continue to enjoy a complete Niagara Falls experience.
Traffic conditions, road closures, weather, special events, border delays, attraction schedules, or operational requirements may occasionally require itinerary adjustments.
While we make every effort to operate exactly as advertised, tour stops and schedules may be modified without prior notice when necessary.
Such adjustments do not qualify for refunds.
In the unlikely event that Zoom Tours must cancel a tour due to operational, safety, weather, or unforeseen circumstances, guests will receive one of the following:
Our team will always make every reasonable effort to accommodate affected guests.
Guests are responsible for their personal belongings throughout the tour.
While our team will gladly assist in locating lost items whenever possible, Zoom Tours cannot guarantee recovery and is not responsible for lost, stolen, or damaged belongings.
To ensure a safe and enjoyable experience for all guests, passengers are expected to:
Zoom Tours reserves the right to refuse service or remove any guest whose behaviour compromises the safety, comfort, or enjoyment of others. No refund will be provided in such cases.
Guests requiring mobility assistance, wheelchairs, strollers, luggage storage, or child seating accommodations should contact us before booking.
We will make every reasonable effort to accommodate special requests whenever possible.
Approved refunds are processed to the original payment method and typically appear within 5–10 business days, depending on your financial institution.
Questions regarding cancellations, refunds, or booking changes?
Zoom Tours
📧 info@zoomtours.com
📞 1-888-786-7906