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Privacy Policy

Effective Date: May 21, 2026

At Zoom Tours (“Zoom Tours,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book a tour, contact us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

Information that identifies you directly, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Country of residence
  • Passenger details provided during booking
  • Special requests or accessibility requirements voluntarily provided by you

Booking and Payment Information

When you make a reservation, we may collect:

  • Booking details
  • Tour selections
  • Transaction information
  • Payment confirmation information

For security purposes, payment card information is processed directly by secure third-party payment providers. Zoom Tours does not store complete credit card information on its servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Website interactions

This information helps us improve website performance and user experience.

How We Use Your Information

We may use your information to:

  • Process and manage bookings
  • Confirm reservations
  • Provide customer support
  • Respond to inquiries
  • Send booking confirmations and service updates
  • Improve our website and services
  • Analyze website traffic and visitor behavior
  • Detect fraud and protect against unauthorized activity
  • Comply with legal obligations
  • Send promotional communications when permitted by law or with your consent

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • Tour promotions
  • Special offers
  • Seasonal travel deals
  • Company updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze traffic and website performance
  • Deliver relevant advertising
  • Measure marketing campaign effectiveness

For more information, please review our Cookie Policy.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Service Providers

Such as:

  • Payment processors
  • Reservation systems
  • Marketing platforms
  • Analytics providers
  • Customer support software

Tour and Transportation Partners

Where necessary to fulfill your booking and provide requested services.

Legal Requirements

We may disclose information when required by law, court order, legal process, or governmental authority.

International Data Transfers

Because we serve travelers from around the world, your information may be processed and stored in countries outside your place of residence where privacy laws may differ.

We take reasonable steps to ensure that personal information receives appropriate protection regardless of where it is processed.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill bookings
  • Provide customer service
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where consent is the basis for processing
  • Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that such information has been collected inadvertently, we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites, attractions, tourism partners, booking providers, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised Effective Date.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Zoom Tours
📧 info@zoomtours.com
📞 1-888-786-7906

 

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